Privacy policy

1. Who is responsible

ShuttleArc, run by its founding team, decides how your personal information is used. Contact us at hello.shuttlearc@gmail.com.

2. What we collect

• Account details: your name, email address, phone number and role (player or coach).
• Profile information: playing level, city or area, goals, achievements, and for coaches their headline, bio and sessions.
• Videos and analysis: match videos you upload and the reports produced from them.
• Bookings and activity: sessions you book or host, sparring games, ratings and in-app notifications.
• Coach payout details: legal name, PAN, bank account details and, if provided, an image of the PAN card. These are used only to pay the coach and to meet legal and payment requirements.
• Payment information: payments are handled by Razorpay. We receive the status and reference of a payment, not your card number.
• Device and usage information: notification tokens and basic technical and usage data from the app and the website.

3. How we use it

• To create your account and provide match analysis, bookings, sparring and notifications.
• To process payments, issue refunds and pay coaches.
• To keep the service safe, prevent misuse and resolve disputes.
• To understand how the product is used and improve it.
• To reply to you when you contact us.

4. Who we share it with

We do not sell your personal information. We share it only as needed to run the service:

• Coaches and players: when you book or join, the other person sees the details needed for the session, such as your name.
• Service providers that host our systems, process payments, send notifications, provide maps and location search, and measure website usage. Payments are processed by Razorpay.
• Authorities, where the law requires it.

The early-access and feedback forms on our website send what you type to a spreadsheet that we use to contact you.

5. How long we keep it

We keep your information while your account is active. When you ask us to delete your account, we delete or anonymise your personal information, except where we must keep records, for example payment records, for legal or accounting reasons.

6. Your choices

You can ask us to give you a copy of your information, correct it, or delete it, and you can withdraw consent for things that depend on it. Write to hello.shuttlearc@gmail.com and we will respond within a reasonable time. You can also change what you share from inside the app.

7. Security

We use access controls and private storage for sensitive files, such as coach identity documents. No system is perfectly secure, so please use a strong password and keep your login details private.

8. Children

ShuttleArc is intended for adults. Players under 18 should use the service only with a parent or guardian who sets up and supervises the account.

9. Complaints and grievances

If you have a concern about how your information is handled, contact our grievance officer: Grievance Officer, ShuttleArc, at hello.shuttlearc@gmail.com. We aim to acknowledge complaints within 3 working days.

10. Changes

We may update this policy as the product changes. We will post the new version here and tell you about important changes in the app or by email.