Refund and cancellation policy

1. What this covers

This policy applies to paid coaching sessions booked through ShuttleArc. Match analysis, sparring and other features are free during the beta, so there is nothing to refund for them.

2. When you get a refund

• The coach cancels, or the session is cancelled: you receive a full refund.
• You cancel 24 hours or more before the session starts: you receive a full refund.
• You cancel less than 24 hours before the session starts: no automatic refund. We may refund at our discretion, for example for illness or an emergency. Write to us and explain what happened.
• The session did not take place as booked (for example the coach did not attend): report it in the app or write to us. If the report is confirmed, you receive a full refund.
• You do not attend: no refund.

3. How to cancel or ask for a refund

Cancel a booking from the My bookings screen in the app. For any other refund request, email hello.shuttlearc@gmail.com with your booking details. We review requests and reply within 3 working days.

4. How refunds are paid

Refunds go back to the payment method you used, whether that is a card, UPI or net banking. We never ask you for bank details to process a refund. Once we approve a refund, it normally reaches you within 5 to 7 working days, depending on your bank or card issuer.

5. Coaches

If you cancel a session, every player booked on it is refunded in full and no payment is made to you for that session. If a refund is issued after a coach has already been paid, we may deduct the amount from the coach's next payment.

6. Failed or duplicate payments

If money leaves your account but your booking is not confirmed, or you are charged twice, the amount is returned to your original payment method. Write to us if it has not appeared after 7 working days.

7. Contact

Questions about this policy: hello.shuttlearc@gmail.com. See our contact page for other ways to reach us.